Frequently Asked Questions

Every piece is made to order - we hold no finished stock, so production starts only after your payment is confirmed. For the current lead time on the piece you are looking at, email [email protected]. Current lead time depends on the item. Please email [email protected] for an exact estimate.

Taiwan only, for now. Checkout accepts Taiwanese delivery addresses only, and there is a single flat domestic shipping rate - no express or alternative delivery options. International shipping is planned but not open yet.

Made-to-order (MTO) items are exempt from the 7-day cooling-off period. As each piece is crafted to your specifications after the order is placed, we cannot accept returns or exchanges for a change of mind.

However, we stand by our work: contact support for warranty periods. If there are manufacturing defects, material flaws, discrepancies with your order, or shipping damage, please email [email protected] with your order number and photos. We will repair, remake, or issue a full refund. Returns are handled manually by customer service. For full details, see Shipping & Returns.

You get an email when we start making your piece and another when it ships, the second one carrying the tracking number.

Yes, most of our designer collaborations are produced in limited runs. Because everything is made to order, a collection that closes is rarely reopened.