Shipping & Returns

Production Lead Time

Lead times depend on the piece; email [email protected] for the current figure before you order.

Complex finishes or a large order may take longer; if your piece needs more time than the range above, we will contact you by email.

Where We Ship

Taiwan only.

International shipping is planned but not open yet.

Shipping Fee

One flat domestic rate: NT$ 100. This flat domestic rate is calculated at checkout. There are currently no other delivery options.

Delivery time after dispatch depends on the carrier; email [email protected] if you need an estimate. Delivery time after dispatch depends on the carrier. Deliveries to outlying islands or remote areas may take longer.

*Free shipping on orders over NT$ 3000 (before discounts).

Tracking

When your piece ships we email you a shipping confirmation with the tracking number. You can also view the status in the 'My Orders' section.

No 7-Day Cooling-Off

Custom-made products are not subject to a 7-day cooling-off period. As all our items are made to order based on customer specifications, they fall under the exception to the cooling-off period stipulated in the Consumer Protection Act.

This is disclosed to you before you order, as required by Taiwanese consumer law. Therefore, custom orders cannot be returned or exchanged due to "change of mind" or "wrong size selected".

Defect Warranty

The warranty period is not published on the site yet - email [email protected] and we will confirm it for your order. We cover the following within this period:

• Faulty workmanship or material defects
• An item that does not match the specification you ordered
• Damage that occurred in transit

Remedy: repair, remake, or a full refund - agreed with you case by case.

Not Covered

• Normal wear, tarnishing, or damage from misuse
• Alterations or repairs made by anyone other than us
• Reasonable variation in texture, finish, and colour inherent to handmade metalwork
• Change of mind, wrong size chosen at checkout

How to File a Claim

There is no online return form on this site - every claim is handled by a person. All claims are processed manually via email.

1. Email [email protected] within the warranty period with your order number and photos of the issue.
2. We reply with what happens next - repair, remake, or return instructions for that specific case.
3. Please do not ship anything back before we have replied.

Refunds

Approved refunds go back to the original payment method. Actual posting time depends on your card issuer or payment gateway.